New patients
What to expect on your first visit
A few practical things, so the first appointment is spent on your teeth rather than on paperwork.
Office hours
- Monday – Thursday
- 8:00am – 5:00pm
- Friday
- 8:00am – 12:00pm
- Saturday – Sunday
- Closed
Please arrive 15 minutes early for your first appointment so we have time to complete your records.
What to bring
- Your medical and surgical history, with contact details for your physician
- A list of your current medications and any known allergies
- Your dental insurance information
- Recent x-rays, if your previous dentist has provided them
A parent or guardian must accompany all patients under 18 years of age.
Dental emergencies
We make every effort to see patients with dental emergencies promptly. Call the office and tell us what has happened.
After hours, call the same number — you will find information there for reaching us.
(210) 824-3243Insurance
How insurance works here
Our staff files insurance claims for you as a courtesy. Please bring your insurance information to your first appointment, and let us know whenever your coverage changes.
Every plan is different in what it covers and at what percentage. Call us with your plan details before you come in and we will tell you what to expect.
You are responsible for any fees charged by this office that are not covered or paid by your insurance. We will always give you an estimate before treatment begins.
Payment
Payment and financing
Payment is due at the time service is rendered unless other arrangements have been made in advance.
If the cost of treatment is a concern, tell us. We can assist withCare Credit financing, and we can often stage treatment so the most urgent work happens first.
We accept
- Visa
- MasterCard
- Discover
- American Express
- Cash
- Checks
- Care Credit
Common questions
New patients
What should I bring to my first appointment?
Please arrive 15 minutes early and bring your medical and surgical history along with contact details for your physician, a list of your current medications and any known allergies, your dental insurance information, and any recent x-rays your previous dentist has provided.
Do you accept new patients?
Yes. Alamo Heights Dental is currently welcoming new patients of all ages. Call (210) 824-3243 or send us a message and we will find a time that works for you.
Does my child need a parent with them?
Yes. A parent or guardian must accompany all patients under 18 years of age.
When should my child first see a dentist?
We generally begin seeing children between six and twelve months of age, when the first primary teeth come in. Early visits are short and positive by design — the goal is for your child to be comfortable here long before they ever need treatment.
What are your office hours?
We are open Monday through Thursday from 8:00am until 5:00pm, and Friday from 8:00am until 12:00pm. We are closed Saturday and Sunday.
FAQ
Insurance & payment
Do you take my insurance?
Our staff files insurance claims for you as a courtesy. Please bring your insurance information to your first appointment and let us know whenever your coverage changes. Call us at (210) 824-3243 with your plan details and we will tell you what to expect before you come in.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, cash, and checks. Payment is due at the time service is rendered unless other arrangements have been made in advance.
Do you offer financing?
Yes. We can assist you with Care Credit financing if you would like to spread the cost of treatment over time. Ask us at your appointment and we will walk you through the options.
What if my insurance does not cover the full amount?
You are responsible for any fees charged by this office that are not covered or paid by your insurance. We will give you an estimate before treatment begins so there are no surprises.
FAQ
Appointments & emergencies
I have a dental emergency. What should I do?
Call the office at (210) 824-3243. We make every effort to see patients with dental emergencies promptly. If it is after hours, call the same number and you will find information for reaching us.
How often should I come in for a cleaning?
Twice a year suits most healthy adults. If you have a history of gum disease, dry mouth from medication, diabetes, or a grinding habit, we may recommend three or four visits a year. We will explain what we recommend and why.
Do you see children and adults in the same practice?
Yes. We treat patients of all ages, from a child's first visit through complex restorative care for adults, which means families can be seen together in one place.
Can I have my implant placed and restored here?
Yes. Dr. Curtis D. Schmidt, a board-certified oral and maxillofacial surgeon, places implants in our office, and Drs. Dirk, John, and Susie DeKoch restore them. Both halves of treatment are planned together under one roof.
Where are you located and where do I park?
We are at 110 Chichester Place, San Antonio, TX 78209, in the heart of Alamo Heights. Parking is available on site.
Still have a question?
Call the office and ask. We would rather answer it now than have you wonder about it.